Falak Services privacy policy

This policy is for the Falak Services customer Android app (package com.falakservices.falak_customer) on Google Play, operated by Falak Services.

Who can use the app

Falak Services is only for people aged 18 and over. You must confirm this when you create an account.

Information we collect

Account: name, age, area, city, gender, phone number, password, and optional display picture.

Device: a device id stored on the phone so you can reset your password on that same phone, and a notification token so we can send alerts.

Chat and calls: messages, voice notes, photos, files, call records, and whether a chat was transferred to another agent.

Earnings and payments: client count, amounts you enter as earned, and payment-proof screenshots you upload. We do not ask for card numbers, CVV, or card expiry in the app.

How we use it

We use this information so a support agent can help you, send notifications when someone replies, show payment status, and keep your account on this phone. Agents and admins who operate Falak Services can see the information needed to support you and review payments.

The microphone is used for voice notes and calls. The camera and files you choose are used only when you send or save a photo or attachment.

Sharing

We do not sell your information. We share it with Falak agents and admins to provide the service, and with Google Firebase for push notifications.

Keeping and deleting

We keep your information while your account is open. You can delete your account from Profile in the app. That removes your profile, messages, and files from Falak Services.

Security

The current app talks to the Falak server over the address used by the app. Protect your phone and password. Do not send card numbers in chat.

Questions about this policy: [email protected]

Last updated 4 November 2026